Privacy Policy

Last updated: June 2025

1. Overview

At thefrmed., we respect your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, subscribe to our mailing list, or make a purchase. By using this site, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you interact with our website, we may collect the following information:

  • Your name, billing and shipping address, email address, and phone number when placing an order

  • Payment details processed securely through Stripe (we do not store or have access to your full payment information)

  • Details related to direct bank deposits (name, reference number, payment confirmation) where applicable

  • Email address when subscribing to our newsletter or joining our mailing list

  • Non-personal data such as browser type or general site usage for analytics purposes

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Provide updates, invoices, and shipping information

  • Communicate news, offers, or exhibitions (if you’ve opted in)

  • Improve our website and service experience

You can unsubscribe from our emails at any time by clicking “unsubscribe” in any email from us.

4. Sharing of Information

We do not sell, rent, or trade your personal data.

Your details are only shared with trusted service providers where necessary to complete your order — for example:

  • Stripe (for payment processing)

  • Shipping partners such as DHL, UPS, or Pack & Send

These partners are bound by confidentiality and data-protection obligations.

5. Cookies

We may use cookies to improve your browsing experience. You can disable cookies through your browser settings, though this may affect some website functionality.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

7. Access or Corrections

You can request access to the personal information we hold about you, or ask us to correct it, by emailing sales@thefrmed.com.au.

8. Updates to This Policy

We may update this Privacy Policy occasionally. The revised version will always be available on our website with the effective date at the top.